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RETURN POLICY

Return Policy

  • Customers may return any unused, unworn items, with tags attached. Items must be returned within 21 days of the original delivery date for Online Store Credit.
  • No cash, credit or debit card refunds will be issued and no exceptions will be made.
  • Items bought online can be returned to Lila Inman Park, but cannot be processed in-store. They will be transferred to our online returns facility and then processed by our website department. 
  • Returns must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
  • We cannot process exchanges at this time, only returns.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. The shoes will be shipped back to you and are subject to additional shipping costs.
  • Final Sale items cannot be returned, refunded or exchanged. Flash Sale Items of 40% off or more are final sale
  • All Jewelry, Sunglasses, NuBra's, one size seamless undergarments,  bralettes, and hair accessories are final sale.
  • Gift cards cannot be returned or refunded
  • All Shipping Fees are non returnable

Damages

If your shipment is missing an item, you have received the wrong item, or a defective or damaged item, you must contact us within 7 days of receiving your package.

Please contact us at: 
email:info@dearlila.com   

tel: 470.839.LILA (5452)

Return Process

  • To return an Item please make sure your return in within the return policy time frame, and that your item(s) meets all the return requirements
  • Please fill out a return form (enclosed in your box) 
  • Carefully pack your return shipment and include your original invoice, and filled out return slip.
  • The return process generally takes 5-7 business days after we have received the item. We recommend insuring your package and retaining all shipping receipts. We are not responsible for lost or stolen packages.  
  • The customer is responsible for all return shipping fees

Return Shipping Address

DearLila
Attn: Online Returns
75 John Portman Blvd, suite 7s345
Atlanta, Ga 30303

 

 

 

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